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Return/Exchange
It is of fundamental importance to us that our customers are entirely satisfied with thier purchase. Should for any reason this not be the case, we will gladly provide you with a full refund or exchange within the framework of our returns policy.
We strongly encourage that any items that are being returned be shipped via Registered Post; Please ensure your items are packed with care for postage as we cannot be held responsible for any merchandise damaged or lost via return delivery.
Exchanges & Returns Form (22 KB)
Refunds
To request a refund for all or part of your purchase, simply, download and complete our Exchanges & Returns Form , return the item/s in their original condition with tags intact within 30 days of receipt. Items received after the 30 day period will incur a 20% restocking fee, and refund will only be via credit voucher.
Refunds can be made by your payment method, please provide your relevant details on the Exchanges & Returns Form.
Shipping charges on any order are not refundable. Where goods are shipped free, shipping charges will be deducted from the refund amount at a flat rate of $10.00.
Goods that are ordered in, cannot be refunded unless faulty.
Exchanges
Exchanges can be made by completing our Exchanges & Returns Form , and returning your items in their original condition with tags intact within 30 days of receipt, please ensure to include details of the item/s you would like in exchange with your return parcel. Please check the website for available stock and email us prior, so we can ensure your goods are available.
Exchange garments will be posted to you at a flat fee of $10.00 (Australia wide), International customers will be charged at the applicable rate based on garment weight and destination.
Please note that return postage is the responsibility of the sender.
In the event that we send you incorrect merchandise, we will send out the correct order with a reply paid satchel for you to return the incorrect goods.
Whilst we take great care to ensure only the highest quality garments are available, it is unlikley however in the event that you should find your new item to be faulty please email us info@madisonlane.com.au and we will arrange an immediate exchange/refund.
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