Terms & Conditions

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Refunds and Exchanges

It is of fundamental importance to us that our customers are entirely satisfied with thier purchase. Should for any reason this not be the case, we will gladly provide you with a full refund or exchange within the framework of our returns policy.

We strongly encourage that any items that are being returned be shipped via Registered Post; Please ensure your items are packed with care for postage as we cannot be held responsible for any merchandise damaged or lost via return delivery.

Exchanges & Returns Form (27 KB)

Refunds

To request a refund for all or part of your purchase, simply, download and complete our Exchanges & Returns Form , return the item/s in their original condition with tags intact within 7 business days of receipt.

Refunds can be made to your nominated bank or paypal account, please provide your relevant details on the Exchanges & Returns Form.

Shipping charges on any order are not refundable. Where goods are shipped free, shipping charges will be deducted from the refund amount at a flat rate of $10.00.

Exchanges

Exchanges can be made by completing our Exchanges & Returns Form , and returning your items in thier original condition with tags intact within 7 business days of receipt, please ensure to include details of the item/s you would like in exchange with your return parcel.

Exchange garments will be posted to you at a flat fee of $10.00 (Australia wide), International customers will be charged at the applicable rate based on garment weight and destination.

Please note that return postage is the responsibility of the sender.

In the event that we send you incorrect merchandise, we will send out the correct order with a reply paid satchel for you to return the incorrect goods.

Whilst we take great care to ensure only the highest quality garments are available, it is unlikley however in the event that you should find your new item to be faulty please email us info@madisonlane.com.au and we will arrange an immediate exchange/refund.

Stock

Whilst we have made every effort to display the colour of our products as accurately as possible, it is also dependant on your monitor. Thus we are unable to guarantee that your monitor's display of any color will be accurate. Should you require further information please contact us info@madisonlane.com.au

Stock is subject to availability, in most instances this will be identified on the website. However as our stock is primarily exclusive imported lines we carry limited numbers of each item and once sold out we are unable to back order items.

Orders

By placing an online order with us you make an offer to purchase a particular product/s or service for the price (including the shipping charges) specified on this website at the time you place your order.

We reserve the right to accept or reject any offer for any reason, including, but not limited to, an error or omission in the price or the product description, or an error in your order.

No binding contract shall be formed unless we communicate to you that we have accepted your order and payment of the purchase price has been confirmed.

All prices are quoted in Australian Dollars and include GST. Prices are correct at time of purchase but are subject to change without notice.